If the above steps do NOT resolve the problem, back up your data and request a replacement using our online web form SOLUTION 7 - Request a warranty replacement If you are formatting in MAC you must use 'Master Boot Record' as the scheme. NOTE : Please ensure the file system on the drive is either FAT 32 or exFAT. Once the firmware update is complete follow the steps in Solution 1 and Solution 2 Follow the wizard to update the firmware on the drive.
NOTE: If the iXpand is not detected on the PC as well proceed to Solution 7ģ. Plug the drive into a Windows PC and run the update tool Click on the link below to download the Firmware Update tool using a Windows PC.Ģ. SOLUTION 6 - Reinstall the firmware of the iXpand Driveġ. Go the Apple App store and re download and install the iXpand Drive/Sync app Power cycle (turn off and then back on) your iOS deviceĤ. When the 'x' appears on the app icon tap the 'x' to delete the appģ. Long tap on the iXpand Drive/Sync app iconĢ. SOLUTION 5 - Uninstall and reinstall the iXpand Drive/Sync appġ. Once the iOS device has powered back up reconnect the iXpand drive Power cycle (turn off and back on) your iOS device ģ. Swipe the iXpand Drive/Sync app up to force close the appĥ. Swipe left or right until you find the iXpand Drive/Sync appĤ. Double tap the home button on your iOS deviceģ.
Disconnect the iXpand from the iOS deviceĢ. SOLUTION 3 - Force quit the iXpand Drive/Sync Appġ. SOLUTION 2 - Unplug and reconnect the iXpand drive
